NOW AVAILABLE FOR THE FIRST TIME BY CATCH-A-LIE CONSULTANCY   A one-day course on conducting investigative interviews by Jeffery Ang, retired from the Police CID School of Criminal Investigation after 27 years of service and was the Head of the Loss Prevention Dept for Sentosa Leisure Group for 5 years from Jan 2003 to Sep 2007 He is also the training provider for Civil Service College for such courses since Dec 2002   See detailed profile

 

 

COURSE INTRODUCTION

 

Interviews are used extensively by investigators and others to establish the facts of a case, complaint or accuracy of information given. This course conducted by experience practitioners will provide participants with the application skills to conduct effective interviews to get the information required.

 

The course is suitable for all personnel tasked with an investigative function and those required to conduct interviews as a screening or verification process to determine the accuracy of information given. HR and other officers conducting pre-employment interviews and inquiries into complaints will benefit most from this course.  It is also beneficial to supervisors who are required to interview subordinates, contractors and their workers for various purposes as part of their work or duties.  Some examples are in-house security and investigation staff, Compliant, Credit and Loan officers, F&B and other service sector supervisors.

 

COURSE OUTLINE

 

0930 – 1130: FUNDAMENTALS IN CONDUCTING AN INVESTIGATIVE INTERVIEW

The 3P StrategyÓ – Planning, Preparation & Presentation
Effectiveness of a structured process and condusive environment
Question formulation guidelines and best practices
Tape recording evidence and other legal issues

1130 – 1630:  DETECTING DECEPTION DURING THE INTERVIEW
 
The psychological and physiological aspects in lying
Micro facial expressions and contrasting emotions
Identification of deception indicators through non-verbal analysis

1300 – 1400:  LUNCH

Identifying “Red flags” or deceptive verbal behavioral responses

The 5C detection systemÓ
 Practical application using real case video

1630 – 1730: SPECIAL INVESTIGATION TECHNIQUES

 Interrogation and the 3C confidence equationÓ - credentials, credibility & conduct

 Introduction to other investigation techniques related to gathering information and evidence

The training will adopt an experiential approach with specially designed practical sessions to allow the application of the knowledge and skills taught. Discussion will also be stimulated through the effective use of past practices from real local cases collected and archived over 10 years.  In addition customized training videos will also be shown to reinforce learning points.

 

Course reference at Civil Service College: www.cscollege.gov.sg/page.asp?id=75&course_id=58

For google search, type in interview techniques course at civil service college